Shipping policy

At Dr. Dawood – Cosmetics Store, we aim to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how orders are processed and delivered.

Shipping Areas

We currently offer shipping across all governorates in Egypt.

Delivery Time

Orders are usually delivered within 2 to 5 business days, depending on your location, order volume, and peak seasons or public holidays.

Shipping Fees

Shipping fees vary based on your location and order size. The final shipping cost will be displayed during checkout before completing your order.

Order Processing

Orders are processed within 1 business day after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Cash on Delivery & Payment

Cash on Delivery (COD) is available. Other payment methods, if applicable, will be clearly displayed during checkout.

Delivery Attempts

Our delivery partner may attempt to contact you before delivery. If delivery fails due to an incorrect address or customer unavailability, additional delivery attempts or fees may apply.

Order Tracking

Once your order is shipped, you may receive a confirmation message or call with delivery details, depending on the shipping provider.

Delays

While we strive to meet delivery timelines, delays may occur due to:

Weather conditions
Public holidays
High order volumes
Unforeseen circumstances

We appreciate your understanding in such cases.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 24 hours of delivery and provide clear photos of the package and products received.

Contact Us

For any questions regarding shipping or delivery, feel free to reach out through the Contact Us page or our official customer support channels.