Refund policy

At Dr. Dawood – Cosmetics Store, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

Due to the nature of cosmetic and personal care products, returns are accepted only under specific conditions. Any return or exchange request must be submitted within 24 hours of receiving the order. Requests submitted after this period may not be accepted.

Product Condition

Returned products must be unused, unopened, and in their original packaging. Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.

Non-Returnable Items

Opened or used cosmetic products
Products with broken seals after delivery
Items purchased during promotions or discounts, unless they are damaged or incorrect

Refund Policy

Refunds are issued only in cases of damaged, defective, or incorrect items. All returns are subject to inspection and approval before a refund is processed.

Refund Method

Cash on Delivery (COD): Refunds will be made via bank transfer or wallet (if applicable)
Prepaid orders: Refunds will be issued through the original payment method
Refund processing may take 5–10 business days

Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), return shipping costs will be covered by us. In all other cases, shipping fees are non-refundable.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be processed according to this policy.

How to Request a Return or Refund

Please contact us and provide:

Order number
Clear photos or videos of the product and packaging
A brief explanation of the issue

Requests can be submitted through the Contact Us page or our official customer support channels.

Policy Updates

Dr. Dawood – Cosmetics Store reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.