Overview
At Dr. Dawood Store, your satisfaction is our priority. If you’re not completely satisfied with your purchase of skin, body, hair, or baby care products, we offer a straightforward refund and returns policy within 14 days of purchase.
Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain items are exempt from being returned, including perishable goods, intimate or sanitary items, and hazardous materials.
Completing Your Return
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in certain situations, such as items with obvious signs of use or items not in their original condition.
Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your credit card company and bank. If you still have not received your refund, please contact us at “[email protected]”.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at “[email protected]” and wait for us to contact you.
Shipping Returns
To return your product, please email us at “[email protected]” and we will contact you to arrange to get your job done. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need Help!
For any questions related to refunds and returns, please contact us at “[email protected]”.