Last Updated: September 2026

At Dr. Dawood Store, we are committed to delivering your orders as quickly as possible while ensuring that our products remain safe and in good condition throughout the delivery process.

Order Confirmation

  • Orders are confirmed through a phone call or WhatsApp message before shipping.
  • Please ensure that your phone number, address, and all order details are accurate and complete.
  • If we are unable to reach the customer, the order may be placed on hold until confirmation is received.
  • Dr. Dawood Store reserves the right to automatically cancel an order if it has not been confirmed within 24 hours of the last contact attempt.
  • Some high-value orders or orders containing large quantities may require full or partial advance payment before shipping.

Estimated Delivery Time

Delivery times start after the order has been confirmed:

  • Cairo & Giza: 1–3 business days.
  • Alexandria, Delta & Canal cities: 2–4 business days.
  • Upper Egypt & remote governorates: 3–7 business days.

Delivery times are estimates and may vary depending on the delivery area, order volume, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Fees

  • Shipping fees are calculated based on the governorate and delivery area. The applicable fee will be displayed during checkout or confirmed with the customer.
  • Additional charges may apply to remote areas or locations requiring special delivery services.
  • Free-shipping offers are subject to the terms and minimum order requirements specified in the relevant promotion.

Receiving Your Order

Please check your order upon delivery and make sure that the package and products are in good condition.

If there is any issue with your order, please contact us as soon as possible and follow the instructions outlined below for damaged, incorrect, or missing products.

Damaged, Incorrect, or Missing Products

If you receive a damaged or incorrect product, or if any item is missing from your order, please contact us within 24 hours of delivery and provide the following:

  • Order number.
  • Clear photos of the external packaging.
  • Photos of the products received.
  • A clear photo showing the damage or incorrect item.

Our team will review your complaint and take the appropriate action as soon as possible.

For large orders, we recommend recording a video while opening the package, as this can help facilitate and speed up the review process.

Order Modification or Cancellation

  • Orders can be modified or cancelled before they are handed over to the shipping company.
  • Once the order has been shipped, modifications or cancellations are no longer available.

Failed Delivery / Refusal to Receive

  • The phone number registered with the order must remain available so that the delivery representative can contact the customer.
  • If the delivery representative is unable to reach the customer, or if the customer refuses to receive the order without an issue related to the order itself, the shipment will be returned to Dr. Dawood Store.
  • If the customer requests the order to be shipped again, the customer will be responsible for both the original shipping fee and the reshipping fee. Advance payment may also be required.
  • Repeated refusal to receive orders or providing incorrect customer information may result in the suspension of the Cash on Delivery (COD) option for future orders.

Unavailable Products

Although we regularly update our inventory, a product may become unavailable after an order has been placed due to simultaneous purchases or inventory synchronization.

In such cases, we will contact the customer to choose one of the following options:

  • Remove the unavailable product and ship the remaining items.
  • Replace it with another product, subject to the customer’s approval.
  • Wait until the product becomes available again.
  • Cancel the order and refund the amount paid for the unavailable product.

No product will be replaced without the customer’s approval.

Accuracy of Customer Information

The customer is responsible for providing accurate and complete information, including:

  • Full name.
  • Phone number.
  • Governorate and area.
  • Detailed address and nearest landmark.

Incorrect or incomplete information may result in delivery delays or the return of the shipment. In such cases, the customer may be responsible for any reshipping fees.

Acceptance of This Policy

By placing an order through the Dr. Dawood Store website, the customer acknowledges and agrees to the terms of this Shipping & Delivery Policy.